My HOSPITAL Business Office
By using My HOSPITAL Business Office, you can:
- PAY MY BILL
- View insurance claim status
- Request itemized statements
- Manage your family accounts in one place
HOSPITAL Medical Record
By registering with My Ottumwa HealthLink, you can:
- Manage your personal health information
- View lab results
- Read discharge instructions
- Review medications
- See a list of procedures performed
Ottumwa Regional Health Center offers this convenient way to manage your healthcare free to ORHC patients. Your personal health information is just a click away, whether at home or on the go.
These services are free to patients of Ottumwa Regional Health Center. Discharged patients who have provided an email address will receive an electronic invitation from Ottumwa Regional and a link to register online. If you need any assistance with My Ottumwa HealthLink, contact our medical records department at 641.684.2390. For password reset contact Syntellis at 1-800-851-5043 or email firstname.lastname@example.org
My Provider Clinic Visits
Once Registered for Ottumwa Health Group Patient Portal, you will be able to:
- Exchange messages with our practice
- Review and pay billing statements
- Request appointments
- Research health topics
- Review Personal Health Information
- Complete and update medical forms
- Update profile and contact information
You can get information if you were seen in one of the following clinics:
- Ottumwa Orthopedics
- Ottumwa Women’s Health Clinic
- Ottumwa Walk-In Clinic
- EasyCare Clinic
- The Eddyville Clinic
- Primary Care Clinic
- Ottumwa Gastroenterology
- Surgical Partners
- Surgical Specialists
This is a free service to patients of Ottumwa Health Group Practices.
* You may also receive separate bills from Anesthesia, Laboratory, Radiology, and TeamHealth (Emergency Care) or groups not employed by the hospital. You may need to contact these groups individually for information.
You can access your health information through approved third-party applications like those used on smartphones. Depending on the chosen application, you may be able to access information such as your medications, allergies, or lab results all in one app location. Have an application you would like to use? Please send a request to
You will need a Gmail email account or an email address registered with Gmail to connect to our hospital with any third-party application. We hope to expand this to allow other email domains in the future. Please call 641-684-2300 to have it added to your account.
Our hospital is currently connected with the following third-party application(s) and hopes to expand this list soon:
Third-Party Application Disclaimer: Our hospital does not endorse any specific health information mobile applications (hereinafter referred to as “Third Party Apps”). Our hospital did not develop, and does not own, manage, or provide customer support for any of the Third-Party Apps listed below. Accordingly, our hospital hereby explicitly disclaims any warranty or guarantee regarding the utility or security of such Third Party Portal Apps. Such Third-Party Apps will not include the same features as the Patient Portal, and such applications may also charge a user fee. Our hospital recommends that patients carefully review the terms and conditions of use of any Third-Party App before downloading and utilizing such Third-Party App.
Understanding Billing and Charges at Ottumwa Regional Health Center
Ottumwa Regional Health Center is committed to helping you understand and prepare for potential out-of-pocket costs related to medical services you or a loved one may receive at our hospital. We have resources available to assist you. As the Centers for Medicare & Medicaid Services (CMS) requires, our hospital has provided a complete list of charges for all services and items supplied by our facility. Average DRG.
This link will provide information about our charge master in accordance with a CMS (Medicare) mandate. This information is not intended to be the only source of pricing information and does not take into account insurance contracts/discounts, insurance eligibility, and annual copay or coinsurance; whether you are in-network or out-of-network; and any uninsured discount and/or prompt pay discount that you may qualify for.
Many services have more than one charge master item, so a single charge item may not reflect the final charge. If you would like a better estimate of your out-of-pocket expense, please visit our Patient Portal at the above link or contact our hospital financial representative at 641-684-2360.
This discussion with your insurer or the hospital is an essential step because many factors affect an individual’s financial responsibility for the cost of hospital care, including:
- If an individual has insurance, and under which insurer and plan they are covered;
- Individual qualifications for additional financial assistance from the facility;
- Factors specific to each patient’s care and needs, such as:
- Length of stay in the hospital
- Specific items needed for care
- Additional testing required or recommended by your provider, and
- Unexpected complications.
Please get in touch with the hospital at any time with questions, or click to view our Frequently Asked Questions.